Privacy policy

Last updated: April 12, 2026.

Scent Droplet operates this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Scent Droplet is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of personal information.

This Privacy Policy is intended to comply with the New Zealand Privacy Act 2020 and other applicable privacy laws.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified information that cannot reasonably be linked back to you.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

  • contact details, including your name, billing address, shipping address, email address, and phone number
  • financial and payment information, including payment method details, transaction details, and payment confirmations
  • account information, including login details, preferences, and settings
  • transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled
  • communications with us, including customer service enquiries and other messages you send us
  • device information, including browser type, IP address, network connection details, and other identifiers
  • usage information, including how you browse, interact with, or navigate the Services
Sources of Personal Information

We may collect personal information from the following sources:

  • directly from you when you create an account, place an order, use the Services, or contact us
  • automatically through the Services, including through your device, cookies, and similar technologies
  • from service providers who support our business and process information on our behalf
  • from partners or other third parties where permitted by law
Cookies and Analytics

We use cookies and similar technologies to operate the Services, remember your preferences, understand how customers use our website, improve performance, and support marketing and advertising.

You can usually control cookies through your browser settings. Some Shopify privacy features may also provide additional customer privacy controls depending on store settings and region.

How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing, tailoring, and improving the Services
To process payments, fulfil orders, arrange shipping, manage returns or exchanges, maintain your account, remember your preferences, and improve your shopping experience.

Marketing and advertising
To send promotional communications by email, text, or other channels where permitted, and to show you advertising relating to products or services that may interest you.

Security and fraud prevention
To verify accounts, protect our customers and store, investigate suspicious activity, and maintain the security of the Services.

Communicating with you
To provide support, respond to enquiries, and keep you informed about your orders or account.

Legal and compliance reasons
To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties where reasonably necessary for legitimate business purposes, including:

  • Shopify and service providers who help us operate the store
  • payment processors
  • shipping, fulfilment, and logistics providers
  • IT, cloud storage, analytics, and customer support providers
  • marketing and advertising partners
  • professional advisers, regulators, law enforcement, or other parties where required by law
  • parties involved in a business transaction such as a merger, acquisition, or sale

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information in order to provide and improve its services, and information submitted through the Services may be transmitted to Shopify and relevant third parties for those purposes.

In some cases, we may also use Shopify features that help support, improve, and grow our business. Where those features are used, Shopify may process personal information relating to your interactions with our store and with Shopify. For more information about how Shopify handles personal information, please review Shopify’s privacy materials and customer privacy resources.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. If you follow a link to a third-party site, you should review that site’s privacy policy and terms. We are not responsible for the privacy, security, or content of third-party websites or platforms.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of storage or transmission is completely secure.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

If a privacy breach occurs that has caused, or is likely to cause, serious harm, we will respond in accordance with applicable New Zealand law.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate personal information
  • request deletion where permitted by law
  • manage communication preferences and unsubscribe from marketing emails

We may need to verify your identity before processing a request. Where permitted by law, you may also authorise an agent to make a request on your behalf.

We will not unlawfully discriminate against you for exercising your privacy rights.

Complaints

If you have a complaint or concern about how we handle your personal information, please contact us using the details below.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the New Zealand Privacy Commissioner.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside New Zealand, including by Shopify and other service providers. Where required, we will take reasonable steps to ensure that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable rights, please contact us at:

Scent Droplet
Email: scentdroplet@outlook.com
Website: scentdroplet.co.nz